Returns & Exchanges

At Defected Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and tagged items. If your fit isn't perfect, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.