Frequently Asked Questions
Everything you need to know about shopping with Defected Store.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
Are your products ethically sourced?
At Defected Store, we prioritize working with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I track my shipment?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.